General Information



Shipping And Handling Charges
Shipping and handling fees are based on Australia Post's current pricing and are subject to change. The charges are calculated using the total weight of the items purchased and the total volume, plus a little bit to cover our packaging, to make sure your purchase arrives safe.
Our system is not currently set up for International Orders yet, although we hope to have this up and running in the near future. However in the meantime should you wish to arrange for something to be sent overseas we can arrange a price on request. You can contact us through our website for further information. We are however unable to ship our range of heat bags overseas, due to quarantine laws.
Orders can be taken 24hrs a day, 7 days a week. Item(s) will be posted within 4 Business days, (excluding weekends and public holidays), upon receipt of cleared payment.
Special orders are available through request only due to the nature of the products available through our website. This is due to the majority of our products being handmade and any large orders will require notification in advance.
Gift Certificates
Discount will be applied to qualifying items only and will be automatically calculated at check out. Discount does not apply to taxes, shipping and handling charges or any similar processing charges. If discounted merchandise is returned, the discount will be first deducted from the value of the returned item prior to a refund/credit being issued. Discount cannot be combined with any other promotional offer nor can it be applied to previous purchases or gift certificates. To qualify for the discount, entire order must be shipped to a single address and customer is responsible for all shipping costs. Gift Certificates can only be used ONCE, unless specified, so be sure to use the full amount (or as much as possible). You can purchase more than the gift certificate total, providing you pay the outstanding balance yourself.Discount is valid only on in-stock merchandise and excludes sale items. Discount may be modified or withdrawn without prior notice. One gift certificate per order only.
We accept direct debit and PayPal only. No other form of currency or transaction will be acceptable unless by prior arrangment.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not email you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:

* your name

* address
* phone number
* email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

Burnt Orchid will replace any item which is faulty upon arrival at no cost to you providing that the item is returned to us in its original condition, together with proof of purchase, within 14 days of receipt of item.

If your item is damaged, lost or stolen in transit Burnt Orchid will not accept any liability, in accordance with Australia Post's Terms and Conditions.

No 'change of mind' purchases will be refunded. This includes any items where it is stated that 'colours may vary from those shown' and the consumer is unhappy with the colour they recieved.

No cash refunds are accepted by us.

Disclaimer and Limitation of Liability
Please note that the colours of the images may appear slightly different on your computer screen due to varying screen settings such as brightness, contrast and saturation which result in every computer rendering colours differently.

Therefore, customers need to allow for a slight colour variance when ordering the finished product.

Where items state that 'colours may vary from those shown' Burnt Orchid will not be held responsible for any non-preferred colour or style being sent. Where possible we might be able to arrange for a particular colour to be sent out but this is not always within our control.

Upon accessing this website you agree to be bound by the terms and conditions mentioned herein.

Any unusual/exceptional circumstances or questions in general can be brought to our attention and we will do our utmost to find a solution to your particular problem whenever possible.
Ownership and Copyright
This site is owned and operated by Burnt Orchid. All content on our site such as images, illustrations, text, prints, photographs and software are copyright protected.
You may not download, reproduce, distribute, email, or otherwise transmit the contents of our website in any way unless you have our written consent.


FacebookTwitterGoogle BookmarksRSS FeedPinterest